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Status History
Sep 29 2016 06:40 UTC NYC1 Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating issues with events processing in the NYC1 region. During this time you will not be able to execute any events such as creates, destroys, snapshots, power events, etc. We apologize for any inconvenience that this causes for you.

investigating 2016-09-29 06:40:02 UTC

We have isolated the issue causing event processing delays and events should be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

monitoring 2016-09-29 06:52:49 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2016-09-29 07:01:49 UTC
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Sep 28 2016 18:55 UTC NYC2 AMS1 SFO1 AMS2 NYC1 SGP1 LON1 NYC3 AMS3 FRA1 TOR1 BLR1 SFO2 Event Processing

Event Processing Delay

Our engineers have fully resolved the issue in events processing. We apologize for any issues that this may have caused for you. If you're still experiencing issues, we ask that you please open a support ticket.

History

Our engineering team is actively investigating issues with events processing in all regions. During this time you will not be able to execute any events such as creates, destroys, snapshots, power events, etc. We apologize for any inconvenience that this causes for you.

investigating 2016-09-28 18:55:28 UTC

We have isolated the issue related to event processing and events should be proceeding as normal. We will continue to monitor events. If you're still experiencing issues, we ask that you please open a support ticket.

monitoring 2016-09-28 19:02:37 UTC

Our engineers have fully resolved the issue in events processing. We apologize for any issues that this may have caused for you. If you're still experiencing issues, we ask that you please open a support ticket.

resolved 2016-09-28 19:35:05 UTC
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Sep 27 2016
Sep 26 2016
Sep 25 2016
Sep 24 2016
Sep 23 2016 21:55 UTC Cloud Control Panel API

Control Panel Connectivity

At this time connectivity to our Website and Control Panel has been fully restored. If you continue to experience any issues please open a support ticket.

History

Our engineering team is actively investigating connectivity issues to our website and cloud platform.

investigating 2016-09-23 21:55:33 UTC

Connectivity to our Website and Control Panel has been restored and we will continue to monitor until it is fully resolved.

monitoring 2016-09-23 22:03:04 UTC

At this time connectivity to our Website and Control Panel has been fully restored. If you continue to experience any issues please open a support ticket.

resolved 2016-09-23 22:12:06 UTC
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Sep 22 2016
Sep 21 2016
Sep 20 2016
Sep 19 2016
Sep 18 2016 23:42 UTC NYC1 Networking

Network Latency

At this time all latency has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

History

Our engineering team is aware of and investigating reports of network latency. During this time you may experience slow, or no connection to your droplets. We will provide an update soon.

investigating 2016-09-18 23:42:23 UTC

At this time all latency has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

resolved 2016-09-19 00:15:27 UTC
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Sep 17 2016
Sep 16 2016 20:24 UTC Cloud Control Panel Event Processing

Event Processing Delay and Cloud Panel Access Issues

Our engineers have fully resolved the issue causing delays in event processing and access to the Cloud Control Panel. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing delays. During this time you may experience slower than normal events such as creates, destroys and power events. Access to the control panel may also be affected. We apologize for any inconvenience that this causes for you.

investigating 2016-09-16 20:24:54 UTC

Our engineers have fully resolved the issue causing delays in event processing and access to the Cloud Control Panel. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2016-09-16 20:38:22 UTC
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Sep 16 2016 14:58 UTC TOR1 Droplets

Event Processing Delay

Our engineers have fully resolved the issue causing the failure of Droplet creation in Toronto 1. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating why Droplets are not able to be created in Toronto 1. We apologize for any inconvenience that this causes for you.

investigating 2016-09-16 14:58:51 UTC

We have isolated the issue causing the failure of Droplet creation in Toronto 1. We will continue to monitor events. If you're still experiencing issues with creating a Droplet we ask that you please open a support ticket.

monitoring 2016-09-16 15:19:51 UTC

Our engineers have fully resolved the issue causing the failure of Droplet creation in Toronto 1. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2016-09-16 16:32:03 UTC
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Sep 16 2016 08:27 UTC NYC3 Droplets

Creation Errors -NYC3

We have isolated the issue causing problems with droplet creation and creation should be proceeding as normal at this time. We will continue to monitor for any issues. If you're still experiencing delays or problems, we ask that you please open a support ticket.

History

Our engineering team is actively investigating possible issues with droplet creation in our NYC3 datacenter. During this time you may experience slower than normal droplet creation. We apologize for any inconvenience that this causes for you.

investigating 2016-09-16 08:27:49 UTC

We have isolated the issue causing problems with droplet creation and creation should be proceeding as normal at this time. We will continue to monitor for any issues. If you're still experiencing delays or problems, we ask that you please open a support ticket.

monitoring 2016-09-16 09:39:52 UTC

resolved 2016-09-16 09:52:08 UTC
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Sep 15 2016 05:40 UTC NYC2 AMS1 SFO1 AMS2 NYC1 SGP1 LON1 NYC3 AMS3 FRA1 TOR1 BLR1 SFO2 Event Processing

Errors creating backups and snapshots

We are currently investigating reports of an issue preventing snapshots or backups events from being processed properly. A fix is currently being applied. Once fully implemented we will monitor these events to confirm resolution.

History

We are currently investigating reports of an issue preventing snapshots or backups events from being processed properly. A fix is currently being applied. Once fully implemented we will monitor these events to confirm resolution.

resolved 2016-09-15 05:40:59 UTC
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Sep 14 2016 20:59 UTC TOR1 Droplets

Droplet Event Processing -- Toronto

Our engineering team has resolved the issues encountered in the Toronto data center impacting Metadata services. Please reach out with our support team if any issues are encountered!

History

Our engineering team is actively investigating issues in the Toronto data center, which may impact Droplet creation or Metadata services.

investigating 2016-09-14 20:59:16 UTC

Our engineering team has resolved the issues encountered in the Toronto data center impacting Metadata services. Please reach out with our support team if any issues are encountered!

resolved 2016-09-14 21:33:26 UTC
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Sep 13 2016
Sep 12 2016
Sep 11 2016
Sep 10 2016
Sep 09 2016
Sep 08 2016
Sep 07 2016 10:36 UTC NYC2 NYC1 FRA1 SFO2 Cloud Control Panel

Droplet Creation With Volumes Unavailable

We have rectified the issue at this time. If you see any further issues, please notify our support team.

History

At approximately 06:31:52 (EDT) Wednesday we started receiving reports of droplet creation with volumes being unavailable. We are currently investigating and we will provide updates as they become available.

investigating 2016-09-07 10:36:23 UTC

Thank you for your patience while we investigate this issue with droplet creation involving volumes. Our engineers are working to identify the cause of this issue and we will provide you with updates as we have them.

investigating 2016-09-07 11:27:36 UTC

We have rectified the issue at this time. If you see any further issues, please notify our support team.

monitoring 2016-09-07 11:38:17 UTC

resolved 2016-09-07 11:48:54 UTC
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Sep 06 2016
Sep 05 2016
Sep 04 2016 17:37 UTC LON1 Networking

Network Latency and Packet Loss

Network connectivity issues have been resolved by our networking team. We appreciate your patience while we worked through this, and apologize for any problems it may have caused for you. If you continue to experience any issues, please open a support ticket.

History

Our network team is investigating connectivity issues to our LON1 region. During this time, you may experience latency or packet loss to Droplets located there. We'll share additional updates as we have them.

investigating 2016-09-04 17:37:07 UTC

We've restored connectivity in the LON1 region, and are monitoring closely for any recurrences. If you still experience any problems accessing your Droplets, please open a ticket for our support team.

monitoring 2016-09-04 18:36:50 UTC

Network connectivity issues have been resolved by our networking team. We appreciate your patience while we worked through this, and apologize for any problems it may have caused for you. If you continue to experience any issues, please open a support ticket.

resolved 2016-09-04 19:22:12 UTC
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Sep 03 2016 10:18 UTC LON1 Droplets

Network Latency and Packet Loss - monitoring

At this time all latency issues for LON1 have been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

History

Our network team is investigating connectivity issues to our LON1 region. During this time, you may experience latency or packet loss to Droplets located there. We'll share additional updates as we have them.

investigating 2016-09-03 10:18:27 UTC

monitoring 2016-09-03 10:33:33 UTC

At this time all latency issues for LON1 have been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

resolved 2016-09-03 11:00:20 UTC
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Sep 02 2016 15:14 UTC AMS2 NYC1 Networking

Network Latency and Packet Loss

Network connectivity issues have been resolved by our networking team. We appreciate your patience while we worked through this, and apologize for any problems it may have caused for you. If you continue to experience any issues, please open a support ticket.

History

Our network team is investigating connectivity issues to our NYC1 region. During this time, you may experience latency or packet loss to Droplets located there. We'll share additional updates as we have them.

investigating 2016-09-02 15:14:36 UTC

We're investigating connectivity issues in the AMS2 region, which may impact latency and packet loss to Droplets in the region. We'll continue to provide updates as available.

investigating 2016-09-02 15:37:28 UTC

We've restored connectivity in the NYC1 and AMS2 regions, and are monitoring closely for any recurrences. If you still experience any problems accessing your Droplets, please open a ticket for our support team.

monitoring 2016-09-02 16:15:11 UTC

Network connectivity issues have been resolved by our networking team. We appreciate your patience while we worked through this, and apologize for any problems it may have caused for you. If you continue to experience any issues, please open a support ticket.

resolved 2016-09-02 16:37:46 UTC
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Sep 01 2016 02:34 UTC NYC1 Networking

Network Latency

At this time all latency has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

History

Our engineering team is aware of and investigating reports of network latency in our NYC1 datacenter. During this time you may experience slow, or no connection to your droplets. We will provide an update soon.

investigating 2016-09-01 02:34:43 UTC

At this time all latency has been resolved by our networking team. We appreciate your patience as we worked through this and apologize for any issues this may have cause for you. If you continue to experience any issues please open a support ticket.

resolved 2016-09-01 03:26:26 UTC
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Aug 31 2016
Aug 30 2016 21:17 UTC NYC2 AMS1 SFO1 AMS2 NYC1 SGP1 LON1 NYC3 AMS3 FRA1 TOR1 BLR1 SFO2 Event Processing

Event Processing Delay

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating issues with event processing. During this time you may experience issues with events such as creates, destroys, and power events. We apologize for any inconvenience that this causes for you.

investigating 2016-08-30 21:17:04 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2016-08-30 22:11:04 UTC
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