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Status History
Dec 11 2016
Dec 10 2016
Dec 09 2016
Dec 08 2016
Dec 07 2016 19:11 UTC NYC3 TOR1 Event Processing

Event Processing Delays in TOR1 and NYC3

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

We're investigating reports of event processing delays in the TOR1 and NYC3 regions. During this time, you may see stalled or slower than normal Droplet creates and destroys, power actions, or other events in those regions.

investigating 2016-12-07 19:11:07 UTC

We have isolated the issue causing event processing delays in TOR1 and NYC3. Events should now be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

monitoring 2016-12-07 23:09:02 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2016-12-08 00:14:39 UTC
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Dec 06 2016
Dec 05 2016
Dec 04 2016
Dec 03 2016
Dec 02 2016
Dec 01 2016 19:54 UTC Event Processing

Event Processing Interruption

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

History

Our engineering team is actively investigating event processing issues. During this time, new events, like Droplet creation and other actions, are temporarily disabled. We apologize for any inconvenience that this causes for you.

investigating 2016-12-01 19:54:34 UTC

Our engineers are continuing to work on the issue affecting event processing. At this time, Droplet creation, power actions, and snapshots are still disabled, but other actions (password resets, rebuilds, destroys, and so on) have been re-enabled.

update 2016-12-01 20:56:39 UTC

We have isolated the issue causing event processing delays and events should be proceeding as normal. We will continue to monitor events. If you're still experiencing delays we ask that you please open a support ticket.

monitoring 2016-12-01 23:47:15 UTC

Our engineers have fully resolved the issue causing delays in event processing. We apologize for any issues that this may have caused for you. If you're still experiencing delays at this time please open a support ticket.

resolved 2016-12-02 00:30:28 UTC
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Dec 01 2016 10:51 UTC NYC2 AMS1 SFO1 AMS2 NYC1 SGP1 LON1 NYC3 AMS3 FRA1 TOR1 BLR1 SFO2 Cloud Control Panel

Ticket Response Delay

Our engineering team has resolved the ticket platform issue at this time. We apologize for the delay in ticket responses and any inconvenience this has caused for you.

History

We are currently experiencing issues with our ticket platform. During this time, ticket response time may take longer than expected. We apologize for the delay and any inconveniences this may cause.

issue 2016-12-01 10:51:13 UTC

We have isolated the issue with our ticket platform and we are working towards a resolution. During this time, ticket response time may take longer than expected. We apologize for the delay and any inconveniences this may cause. Thank you for your patience.

update 2016-12-01 11:51:37 UTC

Our engineering team has resolved the ticket platform issue at this time. We apologize for the delay in ticket responses and any inconvenience this has caused for you.

resolved 2016-12-01 12:55:51 UTC
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Nov 30 2016
Nov 29 2016
Nov 28 2016 20:55 UTC Cloud Control Panel

Control Panel - Droplet Creation and Resize Errors

At this time we are no longer seeing error pages in the control panel when creating or resizing Droplets, the issue is resolved. If you continue to experience any issues please open a support ticket.

History

We're investigating reports of errors with the create Droplet and resize Droplet pages in the control panel. During this time, you may see a "Looks like something went wrong" error message on those pages. We apologize for any inconvenience that this causes and will share an update as soon as we have one.

investigating 2016-11-28 20:55:19 UTC

Our engineers have fixed the issue causing error pages in the control panel when creating or resizing Droplets. We'll continue to monitor the situation for any further problems. If you do see an issue still, please open a ticket for our Support team.

monitoring 2016-11-28 21:17:41 UTC

At this time we are no longer seeing error pages in the control panel when creating or resizing Droplets, the issue is resolved. If you continue to experience any issues please open a support ticket.

resolved 2016-11-28 21:58:05 UTC
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Nov 27 2016
Nov 26 2016
Nov 25 2016
Nov 24 2016
Nov 23 2016 23:20 UTC NYC2 AMS1 SFO1 AMS2 NYC1 SGP1 LON1 NYC3 AMS3 FRA1 TOR1 BLR1 SFO2 Cloud Control Panel

Control Panel - Billing and Profile Pages

At this time our Control Panel's Billing and Profile functionality has been fully restored. If you continue to experience any issues please open a support ticket.

History

Our engineering team is actively investigating issues involving billing and profile settings on the Cloud control panel. We apologize for the troubles.

investigating 2016-11-23 23:20:45 UTC

At this time our Control Panel's Billing and Profile functionality has been fully restored. If you continue to experience any issues please open a support ticket.

resolved 2016-11-24 01:55:40 UTC
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Nov 22 2016 06:28 UTC NYC2 AMS1 SFO1 AMS2 NYC1 SGP1 LON1 NYC3 AMS3 FRA1 TOR1 BLR1 SFO2 DNS

DNS Issues

At this time, the DNS issue has been resolved by our engineering team. We appreciate your patience as we worked through this and apologize for any issues this may have caused for you. If you continue to experience any issues please open a support ticket.

History

Our engineering team is investigating reports of DNS issues with the DigitalOcean nameservers. During this time you may experience intermittent issues with your DNS if you are using the DigitalOcean nameservers. We will provide an update soon.

investigating 2016-11-22 06:28:35 UTC

Our engineering team has identified the cause of DNS issues with the DigitalOcean nameservers and they are working to correct it. During this time you may experience intermittent issues with your DNS if you are using the DigitalOcean nameservers. We will provide an update soon.

issue 2016-11-22 07:04:53 UTC

Our engineering team has implemented a temporary fix for the DNS issues while we work to resolve the root cause. We appreciate your patience during this time.

update 2016-11-22 08:56:59 UTC

At this time, the DNS issue has been resolved by our engineering team. We appreciate your patience as we worked through this and apologize for any issues this may have caused for you. If you continue to experience any issues please open a support ticket.

resolved 2016-11-22 09:21:31 UTC
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Nov 21 2016
Nov 20 2016
Nov 19 2016
Nov 18 2016
Nov 17 2016 17:36 UTC FRA1 Droplets Event Processing Block Storage

FRA1 - Block Storage Volumes Unavailability

At this time, our engineers have completely resolved the issue with block storage volumes in FRA1. If you're still experiencing issues with your droplets and volumes, we ask that you please open a support ticket.

History

At approximately 12:10:24 (EST), we started receiving reports of general unavailability/timeouts to block storage volumes in the FRA1 region. Our engineering team is actively investigating at this time and we apologize for any inconvenience that this causes for you.

investigating 2016-11-17 17:36:34 UTC

This issue affects droplets with attached block storage volumes from powering on/off and power cycling. Running droplets will hard lock up trying to access the storage volume.

issue 2016-11-17 17:43:35 UTC

At this time, our engineers have resolved the issue with block storage volumes in FRA1. We are still monitoring very closely. If you're still experiencing issues with your droplets, we ask that you please open a support ticket.

monitoring 2016-11-17 18:02:14 UTC

At this time, our engineers have completely resolved the issue with block storage volumes in FRA1. If you're still experiencing issues with your droplets and volumes, we ask that you please open a support ticket.

resolved 2016-11-17 18:34:46 UTC
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Nov 16 2016
Nov 15 2016
Nov 14 2016
Nov 13 2016
Nov 12 2016
Nov 11 2016